Privacy Policy

Last updated: June 2026

Poppies Therapy is committed to protecting the privacy and confidentiality of all children and families who engage with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We collect personal and health information we need for providing Occupational Therapy services. This may include:

  • Child and parent/guardian names

  • Contact details (email, phone number, address)

  • Date of birth and demographic information

  • Referral information

  • Medical, developmental, behavioural, and educational history

  • Assessment results, reports, and therapy notes

  • Information provided by educators, health professionals, or support services

  • Medicare, NDIS, or other funding details

  • Payment and invoicing details

  • Website or form submission information

2. How we collect information

We collect information in several ways, including:

  • Directly from you (in person, via email, phone, or online forms)

  • Through sessions

  • From educators, GPs, paediatricians, or other professionals (with your consent)

  • Through reports, referrals, or supporting documentation you provide

  • When you visit our website

3. Why we collect your information

We collect personal information to:

  • Provide occupational therapy services

  • Understand your child’s needs and plan appropriate supports

  • Communicate with you, educators, and other professionals

  • Maintain accurate clinical records

  • Prepare reports, letters, and recommendations

  • Manage bookings, billing, and administration

  • Meet legal, regulatory, and ethical obligations

We only collect information that is reasonably necessary for delivering safe, effective occupational therapy supports.

4. How we use and share information

Your information is used solely for the purpose of providing occupational therapy and support. We may share information with:

  • Educators, GPs, paediatricians, or allied health professionals (with your consent)

  • Funding bodies or support coordinators (where relevant)

  • Emergency services if there is a risk of harm

  • Lawful authorities if required by law

We do not sell, trade, or disclose your information for marketing purposes.

5. Telehealth

Telehealth sessions (online or phone) follow the same privacy and confidentiality standards as face‑to‑face services. We use secure platforms wherever possible, and no sessions are recorded without explicit consent.

6. How we store and protect your information

We take all reasonable steps to keep your information safe, including:

  • Secure digital storage with password protection

  • Encrypted devices and platforms

  • Restricted access to clinical files

  • Secure disposal of outdated information

We retain records for the period required by Australian law.

7. Accessing or correcting your information

You may request access to your personal information or ask for corrections at any time. We will respond within a reasonable timeframe and may require verification of identity for security.

8. Website and digital privacy

When you visit our website, we may collect basic analytics data such as page views or browser type. This helps us improve our services but does not identify you personally.

If you submit a form through our website, the information you provide will be used only for the purpose of responding to your enquiry.

9. Complaints or concerns

If you have a privacy concern or wish to make a complaint, please contact alyssa@poppiestherapy.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

GPO Box 5288, Sydney NSW 2001

Privacy Hotline: 1300 363 992

Website: www.oaic.gov.au

Further information about an individual’s privacy rights can be obtained from the OAIC at the above website.

10. Updates to this policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.